• Wonderful place, very friendly.

  • We had a very pleasant experience purchasing our golf cart. customer service was great Shaun was especially helpful.

  • We had a wonderful, stress free experience buying our golf cart. Chris and Larry went above and beyond to make sure we were making the right choice for our needs. We are enjoying our cart very much. Thank you!

  • Thanks to Five Star Cars...Ozzie and his staff have went above and beyond with the Golf Car that I have purchased.. He is very thorough on every aspect of the Golf Car.. Thank you again Ozzie and your team for making this experience so easy, and checking the car so thorough!! We will be doing business with you guys for life.. Thanks, Anthony

  • Had a flat on my golf cart and 3 other tires that had seen better days. Needed help bad. Our company had never purchased there before and the salesman/(owner I'm sure).. took the chance on us and billed us for 2 tires. THANK YOU!

  • Exceptional service and attention to detail. Andrew is responsive and delivers a superior product with an outstanding customer experience.

  • Andrew was very helpful finding me the right cart to fit our needs .they have a very friendly and knowledgeable staff. i would highly recommend these guys if your'e shopping for a new or reconditioned golf cart.

  • A few years ago I purchased a used golf cart for use around the lake where I live. The best money I have spent. I look forward to spring every year so that I can use it. The entire staff was wonderful, from Dwayne that helped me with my purchase to the service team that took excellent care of me when I had them add a lift kit a year after purchase so that I could use my cart on the trails where I live. Thank you to the entire team for your 5 Star customer service!!

  • Updated Post: Immediately after this post, I was contacted by the owner of Five Star Golf Cars. I was immediately contacted by the Shop I was working with and provided a loaner golf cart and a plan was made to ship the cart North to their NH shop. The issue was identified and after a short while the cart was returned in working order. I want to thank the owner for taking care of this issue. Hopefully, going forward the South Shore location level of customer service will better reflect that of the owner and NH location. Original Post: I dropped my Golf Cart at Five Star in the Fall of 2018. It was having some sort of power issue. I was told the issue had been resolved. I came to pick it up and noticed it was not running as it should. I asked the technician about it and he said it most likely just needed a charge. Against my better judgment I took it home. I charged it and it continued to have the same power issues. I figured maybe it was the batteries. Purchased new batteries, still had the power issue. I dropped it off again early spring of this year. Month after month, I would receive no updates. I would regularly call to see what the status was. Every time I called I would get a different answer as to what might be wrong with it. It is now end of the summer, the golf cart still does not work and they are now saying that a new engine might be needed. It had been at least a month if not more with no word from them until I called today for an update. I am extremely disappointed in the level of service I have received here. I missed an entire camping season and still have no cart that works and am still looking at the prospect of dumping more money into a service crew I have no confidence knows how to actually identify and resolve issues.

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Five Star Golf Cars & Utility Vehicles New York Reviews

So you’ve done everything possible to satisfy your customers. You’re sure you and your customer support teams are doing everything they can to service them in the best way you know possible. You are literally treating your customers like kings and queens and are providing an amazing super service to match their wants and needs at every step of the way – or so you believe…

So how can you be sure your customer service strategies are working? How do you know if your customers are happy with their experiences in your company? What do they like and dislike about your products and services and more importantly, how can you best keep up with their ever-changing requirements?

Let’s take a look at the brief answer as to why customer feedback is so important for your business.

Why is customer feedback so important to your business? To fully understand your customer’s requirements, it’s necessary to talk to them and evaluate their responses. This can help with innovation, product development and also build a loyal customer base.

Now that we’ve taken a look at the short answer as to why collating the voice of your customers is so important, let’s delve a little deeper…

Why collect customer feedback?

Customer feedback is one of the most important things for your business. It helps improve product development, marketing, operations, and so much more. However, It’s one of the most important aspects of running a business that often gets overlooked.

Many companies could find themselves lacking sales or simply not keeping the right kind of customer base because they have not taken the time to listen to their customers as much as they should. Listening to your customers and applying those insights is the best way to move a business forward.

 

Customer feedback is paramount when determining a customer’s needs and tastes, particularly when a business introduces new products. Companies conduct focus groups, in-person research or customer phone surveys to determine the product features, flavors or styles that consumers want. Customer feedback helps companies determine what’s important to their customers, according to The Calgary Beacon article “9 Great Reasons To Conduct Customer Surveys.” Without customer feedback, a company could not possibly meet the product needs of the consumer. Consequently, its products would likely fail in the marketplace.