• The team at five star golf cars are truly five stars!! Last Friday my custom cart built by these guys was not running. I called and got ozzy on the phone, who trouble shooter the problem with me, mailed the part that needed to be replaced out overnight and within 48 hours my cart was up and running perfectly! I can’t say enough about this business and the high quality team members here. I will continue to recommend these guys to everyone I see.

  • Awesome to do business with !! Chris and Garrett were very helpful...

  • My husband and I just purchased a golf cart and we were so pleased with the top notch customer service and overall knowledge of every cart we asked about. Great job and Thank You for all your help. We love our golf cart!

  • If you need a golf cart go see these guys. Great quality carts and good pricing. The customer service is the best!

  • Very informative and fair prices, got what we needed very quickly with little hassle.

  • We purchased a golf cart today. Luke helped us tremendously. He was very informative told us about all our options. We are very very pleased with Lukes help and service today. I would recommend family and friends to buy from you. Can't wait until my golf cart arrives within a week. 5 star ratings from the Zimmerman Family.

  • Exceptional service and attention to detail. Andrew is responsive and delivers a superior product with an outstanding customer experience.

  • Andrew was very helpful finding me the right cart to fit our needs .they have a very friendly and knowledgeable staff. i would highly recommend these guys if your'e shopping for a new or reconditioned golf cart.

  • A few years ago I purchased a used golf cart for use around the lake where I live. The best money I have spent. I look forward to spring every year so that I can use it. The entire staff was wonderful, from Dwayne that helped me with my purchase to the service team that took excellent care of me when I had them add a lift kit a year after purchase so that I could use my cart on the trails where I live. Thank you to the entire team for your 5 Star customer service!!

  • Melissa Connor
    Melissa Connor
    2021-03-13
    Google

    Very appreciative of the assistance of Larry Kelley in helping me get an estate estimate of a golf cart for my father. He was so helpful and made the process simple & efficient. Larry went above and beyond to get us what we needed.

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Five Star Golf Cars & Utility Vehicles New York Reviews

So you’ve done everything possible to satisfy your customers. You’re sure you and your customer support teams are doing everything they can to service them in the best way you know possible. You are literally treating your customers like kings and queens and are providing an amazing super service to match their wants and needs at every step of the way – or so you believe…

So how can you be sure your customer service strategies are working? How do you know if your customers are happy with their experiences in your company? What do they like and dislike about your products and services and more importantly, how can you best keep up with their ever-changing requirements?

Let’s take a look at the brief answer as to why customer feedback is so important for your business.

Why is customer feedback so important to your business? To fully understand your customer’s requirements, it’s necessary to talk to them and evaluate their responses. This can help with innovation, product development and also build a loyal customer base.

Now that we’ve taken a look at the short answer as to why collating the voice of your customers is so important, let’s delve a little deeper…

Why collect customer feedback?

Customer feedback is one of the most important things for your business. It helps improve product development, marketing, operations, and so much more. However, It’s one of the most important aspects of running a business that often gets overlooked.

Many companies could find themselves lacking sales or simply not keeping the right kind of customer base because they have not taken the time to listen to their customers as much as they should. Listening to your customers and applying those insights is the best way to move a business forward.

Customer feedback is paramount when determining a customer’s needs and tastes, particularly when a business introduces new products. Companies conduct focus groups, in-person research or customer phone surveys to determine the product features, flavors or styles that consumers want. Customer feedback helps companies determine what’s important to their customers, according to The Calgary Beacon article “9 Great Reasons To Conduct Customer Surveys.” Without customer feedback, a company could not possibly meet the product needs of the consumer. Consequently, its products would likely fail in the marketplace.